
Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center
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The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience... In our previous post, we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel... Prerequisites To implement the solution presented in this post, you should first familiarize yourself with th...
The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience... In our previous post, we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel... Prerequisites To implement the solution presented in this post, you should first familiarize yourself with th...